What makes your company different from the rest?
We are a small, family-owned and operated sanitation company. We strive to treat our customers like they are our family and friends. We believe in offering all of our customers service as we expect ourselves. In our 5 years in business, we have never missed a pickup day.
Does my trash need to be bagged?
Yes. For the safety of our employees, we do ask for all household trash to be bagged. Due to the novel coronavirus pandemic, as of 03-16-2020, any unbagged garbage could remain unserviced. However, we realize that there are times when loose garbage will find its way into your bin. We promise to make sure that your bin is completely emptied to the best of our ability.
Can I place my payment on the garbage bin?
Checks can be placed on top of containers. However, we are not held liable if the check is stolen, not received by our office, or if it falls into the container.
Do you pick up boxes?
Yes. We ask, however, for boxes to be broken down so that they will lay flat or nested together (smaller boxes inside larger ones) and then stacked neatly by your bin. We do not require boxes to be bagged.
What time will my trash be picked up?
We have no way of pinpointing the time at which your location will be serviced. This is due to a multitude of factors that affect how each route is run. Examples include Weather, traffic, road closures, etc. We ask that all customers place their bins out for service the night prior to your scheduled pick up day
What happens if I do not put my bin out in time on my pick-up day?
If your bin is not out, then we cannot service it. All bins that are not available for service are reported to the office so that they can be logged along with the time that the driver arrived at your location. Depending on the circumstances, you may have to wait until your next pick-up day for service. If you cannot wait until the next service day, then we can perform a “go back.” A fee is required if we are able to accommodate a go back.
Do you offer recycling?
Yes, we offer recycling in select areas. Please call today to see if we service your area.
How often will I be billed?
We bill on a quarterly basis. Yearly billing is offered as well.
Do you take payment arrangements?
Yes, on a case-by-case basis. All you have to do is contact us, and we will work with you to make sure that you do not have a break in your service. However, please be aware that a broken payment arrangement could result in interruption of your service or termination of your account for nonpayment.
Can I make my payment over the telephone?
Yes, payments can be made by phone. A 3.0% processing fee will be required.
Is there a charge for a trash bin?
Yes, we charge a one-time non-refundable fee of $25.00 per container that is requested at the time of set up.
Do you have dumpsters?
Not currently. We are looking into adding them in the future and will update here when that occurs.