All customers will be billed on a quarterly basis from the time of sign-up. Payment options, fees, and additional information are listed below.
Payment Options:
Residential Waste LLC is happy to provide flexible payment options for our customers.
We accept the following forms of payment: Check, Credit Card or Debit Card. A 3.0% processing fee will apply to credit/debit card transactions.
Online Payment: Customers can pay their invoices online by providing a valid email address. Invoices can be emailed to the customer with a link to our secure payment platform. (Accepted forms of payment: Visa, MasterCard, Discover, American Express)
Pay By Mail: Customers can send their payment via Check to:
Residential Waste LLC
P.O. Box 2208
Cumming, Ga. 30028
Please make sure that the service address or the invoice number is included on the check or money order.
Financial Institution Bill Pay Service: Customers can utilize the Bill Pay Service of their financial institution, if available. Please make sure that the service address or the invoice number is included in all Bill Pay Service payments.
Pay by Telephone: Customers can pay their bill over the telephone by contacting the office at 706-380-8414 during normal business hours. Please have the card and billing information available. (Accepted forms of payment: Visa, MasterCard, Discover, American Express)
Recurring Charge Card Debit: Autopay is optional. Our customers can pay using a credit or debit card.
Standard Fees:
“Go Back” Fee: Up to $30.00 depending on location
Excessive Garbage Fee: Pricing is up to drivers’ discretion depending on the amount left for pick up. Please contact our office if you need a quote.
Late Fee for past due accounts: $15.00
Return Check/Bank Draft Fee: $36.00
Container Fee: $25.00
**Past Due Account Policy
Any account that remains unpaid past the invoice due date will incur a $5.00 late fee. Any account that remains unpaid 15 days past the invoice due date will be subject to discontinued service without further notice. Any account that is interrupted for nonpayment could be terminated without further notice and must bring the account current in full before service will be resumed. Please Note: Any account that is terminated for nonpayment will lose all discounts and will be subject to the current standard pricing.*
Please also note that if the account has been placed on “skip” and is not brought current before 5:00 PM prior to the customer’s service day, then the customer will have to wait until the next week’s scheduled day for service. Routes are set the evening before the service day and cannot be changed mid-route.
*Unless prior arrangements are made.
**Online Payment of Invoices that Include a Past Due Balance
If a customer has requested email invoicing but their account goes past due, then the customer is responsible for making sure that their payment includes the past due amount. Residential Waste LLC utilizes WAM for invoicing, and the total amount due is included on the invoice itself as well as on the email. The payment window, however, will sometimes only populate the current invoice amount without the past due included. Please make sure that the total amount due is remitted. Past-due invoices could cause an interruption of service. Please contact the office with any questions.
**Check Policy
If a personal check is returned to Residential Waste LLC due to insufficient funds or stopped payment, then the customer will be notified via email or telephone by the office, and service will be suspended immediately. Full payment for a check that has been returned, including an insufficient fund charge of $36.00, must be received before service will resume. Acceptable methods of payment are money order, cashier’s check, MasterCard, Visa, Discover, or American Express. Residential Waste LLC reserves the right to suspend check writing privileges in the event that a payment is returned by the customer’s bank